SHIPPING WORLDWIDE ✈️

FAQ

General Questions

Our office is located in Raua 39, Tallinn, Estonia.

We have a number of stores in Estonia selling our products and you can see all of them in the Contact Us page.

Additionally, you can try our products virtually by clicking "try" in the corner of product image on collection pages or the button on product pages.

All of our blue light filtering lenses also come with UV-400 protection.

At the moment we do not provide prescription services. However, our frames are capable of being fitted for prescription lenses. Any optometrist should be able to assist you further.

Shipping & Payment

We currently ship all across Europe, some selected countries outside EU and for free in Estonia. If your country is not available yet, then let us know.

After your payment is verified, it usually takes up to 1-3 business days to process and ship your order.

This does not include weekends or holidays, your order will likely be shipped out on the following Monday.

All shipments generally arrive at the destination specified by the purchaser within 2-15 business days of the date of entry into force of the contract of sale.

We have the right to ship goods in up to 30 calendar days in exceptional cases (such as pre-orders or any unexpected technical difficulties, about which we will inform you).

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This may vary depending on the country to which the order was shipped.

You should contact your customs office for specific amounts and percentages.

D'ARMATI cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Customs policies vary widely from country to country; please contact your local customs office for further information.

Note, in rare occasions custom agents may delay delivery of some packages.

All of our orders come with free shipping in Estonia and our products already include tax fees.

For the rest of The World there will be a standard shipping fee in addition according to your country.

However, we are not responsible for any additional shipping/custom fees, which may occur depending on your country.

For making the purchase you have several options to choose from regarding the payment: 

Credit card transfer with Visa or Mastercard.

Direct bank transfer with SEB, Swedbank, LHV or Citadele.

All of our transfers go through MakeCommerce and we recommend to read through our Terms & Conditions before making the purchase.

Also, direct bank transfer may not be available in your country, depending where you are located.

Contact our support team at info@darmati.eu to change your order

Returns & Warranty

Yes we do. All of the purchases made on our store can be returned in their original packaging in 14 days after making the purchase.

Although, depending on where you live, you might have to pay for the return shipping. Visit our return policy page for more information.

If you have received a damaged item please reach out to our customer support at info@darmati.eu and they will resolve the issue. 

D'ARMATI warrants that our glasses are free from manufacturing defects for a period of 2 years from the date of purchase.

This does not cover scratches on lenses, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.

Didn't get an answer?

If any of your questions were left unanswered, be sure to contact our customer service at info@darmati.eu