Frequently Asked Questions
We will share answers to the questions, we get asked most of the time. If you do not find an answer to your question, then do not hesitate to contact our customer service via e-mail or phone.
How do the blue light glasses work?
Do you offer optical lenses (with prescription)?
We offer all types of optical lenses: for reading, for seeing far, office work, progressive, optical sunglasses, transition...
You can read more about our optical lenses from here:
Do the glasses have UV-protection?
All of our lenses have UV-400 protection.
How should I clean my glasses?
Where do you ship?
When will my order ship out?
How long does it take for delivery?
All shipments generally arrive at the destination specified by the purchaser within 2-15 business days of the date of entry into force of the contract of sale.
ESTONIA: 1-3 working days
EUROPE: 1-5 working days
UNITED STATES: 2-7 working days
REST OF THE WORLD: up to 15 days
We have the right to ship goods in up to 30 calendar days in exceptional cases (such as pre-orders or any unexpected technical difficulties, about which we will inform you).
Will I have to pay taxes & duties?
Is there a shipping cost?
All of our orders come with free shipping in selected countries and our products already include tax fees.
For the rest of The World there will be a standard shipping fee in addition according to your country.
However, we are not responsible for any additional shipping/custom fees, which may occur depending on your country.
I need to change something about my order!
Contact our support team at firstname.lastname@example.org to change your order
Do you offer returns?
Yes we do. All of the purchases made on our store can be returned in their original packaging in 14 days after making the purchase.
Pursuant to Paragraph 53(4) of the LOA, the 14-day right of return does not apply, inter alia, to products manufactured in accordance with the terms and conditions provided by the customer, thus lenses for optical glasses are not returnable.
Although, depending on where you live, you might have to pay for the return shipping. Visit our return policy page for more information.
Received a damaged item?
If you have received a damaged item please reach out to our customer support at email@example.com and they will resolve the issue.
Do you offer warranty on your products?
D'ARMATI warrants that our glasses are free from manufacturing defects for a period of 2 years from the date of purchase.
This does not cover scratches on lenses, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.