TASUTA TARNE & TAGASTAMINE

FAQ

Frequently Asked Questions

We will share answers to the questions, we get asked most of the time. If you do not find an answer to your question, then do not hesitate to contact our customer service via e-mail or phone.

How do the blue light glasses work?
Our lenses filter 100% of the blue light under 380nm and 47% of the blue light on the 380-500nm spectrum. They can we worn during work or leisure in front of digital devices to help reduce distressed eyes, headaches and sleeplessness.
Do you offer optical lenses (with prescription)?

We offer all types of optical lenses: for reading, for seeing far, office work, progressive, optical sunglasses, transition...

You can read more about our optical lenses from here:

Do the glasses have UV-protection?

All of our lenses have UV-400 protection.

How should I clean my glasses?
We reccomend using our cleaning cloth that comes with the package. Additionally, you can always use moisture for more intensive cleaning.
Where do you ship?
We currently ship all across Europe, some selected countries outside EU and for free in Estonia. If your country is not available yet, then let us know.
When will my order ship out?
After your payment is verified, it usually takes up to 1-3 business days to process and ship your order. This does not include weekends or holidays, your order will likely be shipped out on the following Monday.
How long does it take for delivery?

All shipments generally arrive at the destination specified by the purchaser within 2-15 business days of the date of entry into force of the contract of sale.

ESTONIA: 1-3 working days

EUROPE: 1-5 working days

UNITED STATES: 2-7 working days

REST OF THE WORLD: up to 15 days

We have the right to ship goods in up to 30 calendar days in exceptional cases (such as pre-orders or any unexpected technical difficulties, about which we will inform you).

Will I have to pay taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. D'ARMATI cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Is there a shipping cost?

All of our orders come with free shipping in selected countries and our products already include tax fees.

For the rest of The World there will be a standard shipping fee in addition according to your country.

However, we are not responsible for any additional shipping/custom fees, which may occur depending on your country.

I need to change something about my order!

Contact our support team at info@darmati.eu to change your order

Do you offer returns?

Yes we do. All of the purchases made on our store can be returned in their original packaging in 14 days after making the purchase.

Pursuant to Paragraph 53(4) of the LOA, the 14-day right of return does not apply, inter alia, to products manufactured in accordance with the terms and conditions provided by the customer, thus lenses for optical glasses are not returnable. 

Although, depending on where you live, you might have to pay for the return shipping. Visit our return policy page for more information.

Received a damaged item?

If you have received a damaged item please reach out to our customer support at info@darmati.eu and they will resolve the issue. 

Do you offer warranty on your products?

D'ARMATI warrants that our glasses are free from manufacturing defects for a period of 2 years from the date of purchase.

This does not cover scratches on lenses, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.

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